Shipping policy

Last updated: July 2, 2025

Thank you for shopping with PHEAR LLC, doing business as PHEAR.CO. This policy applies to all orders placed through our website at www.phear.shop. Below you can find all the details related to our shipping times, methods, and responsibilities.

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Processing Time

All items are made to order and crafted with care.
Processing time is 5–7 business days before shipment.
Orders with personalization may require the full processing window.

Please note: We begin production 12 hours after an order is placed. Changes or cancellations cannot be made after this period.

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Shipping Locations

We currently ship to:

• United States (Domestic)

• Canada

• United Kingdom

• European Union

• Australia

• Select international destinations

If your country is not listed at checkout, feel free to contact us at info@phear.co to confirm availability.

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Shipping Methods & Estimated Delivery

Shipping time begins after the processing time.

Please note that these are estimates and actual delivery may vary depending on the carrier and destination country.

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Shipping Fees

Shipping costs are calculated at checkout based on destination, weight, and selected method.

• Free standard shipping may be available for U.S. orders over a certain amount (check banner or checkout).

• Expedited shipping options are available for an additional fee.

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Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer and are not included in the product or shipping prices.

PHEAR LLC is not responsible for delays caused by customs clearance.

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Tracking Your Order

You will receive a shipping confirmation email with a tracking number as soon as your order has shipped.
Please allow up to 72 hours for tracking information to update.

If you don’t receive tracking information after 7 business days from placing your order, please check your spam/junk folder or contact us at info@phear.co.

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Shipping Delays / Lost Packages

We are not responsible for delivery delays caused by:

• Incorrect addresses provided by the customer

• Postal or customs delays

• Severe weather or natural events

If your package is lost or delayed beyond the estimated time, please reach out to us and we will assist you in filing a claim or resolving the issue.

Shipping Address Accuracy

Please make sure your shipping address is complete and correct.
We are not responsible for orders shipped to incorrectly entered addresses.