Care Instructions
How do I take care of my jewelry?
To ensure long-lasting use, avoid contact with chemicals like perfumes and creams. When not in use, store your jewelry in our boxes to minimize air exposure. Safe to wear in the showerāhot water enhances shine. Dry after showering to maintain quality.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness.
Do you create custom pieces?
Yes! We create custom pieces upon request. Whether itās a personalized engraving, a unique design, or a special modification, weāre happy to bring your vision to life. Feel free to reach out to us with your ideas, and weāll work together to create something meaningful.
Shipping & Returns
PROCESSING TIME
All items are made to order and will be prepared within 5ā7 business days before shipping. You will receive a tracking number via email as soon as your order is packed. Please note that this time does not include shipping duration.
RETURN
We do accept returns for non-personalized items as long as the security seal is intact and the item is unworn. For hygiene reasons, we are unable to accept returns or exchanges on earrings and piercings.
If you encounter any issues with your order, please don't hesitate to contact us ā weāll do our best to resolve it promptly.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday.
Sourcing & Materials
Sustainable sourcing
We are dedicated to crafting high-quality jewelry with ethical and sustainable practices. Every piece we create is fully traceable throughout the supply chain, ensuring transparency and integrity at every step. Our commitment goes beyond jewelryāwe strive to make a positive impact on both people and the planet, paving the way for a brighter future.
Ethical labor
PHEAR.CO was founded to challenge the norms of the jewelry industry. The rise of cheap, disposable jewelry has created a race to the bottom, where production is outsourced to the lowest bidder at the expense of quality and ethics. We believe in voting with our dollars to build a more equitable and sustainable world.
Transparent values
We stay true to who we are, rooted in our belief in equality and justice for all. These values shape everything we doāfrom the jewelry we create to the way we operate. Every piece we make is a reflection of our commitment to positive change. Cast out your voice. Make a difference.
Our Commitment
We are committed to crafting meaningful jewelry that celebrates individuality, connection, and purpose. Each piece is thoughtfully handmade using high-quality materials such as 925 sterling silver and 14k gold.
We take great care in our process ā from design to delivery ā to ensure that your jewelry is more than just an accessory; it's a reflection of your story.
Our Promise
We promise to deliver not only beautiful jewelry, but also exceptional service.
Your satisfaction matters deeply to us ā from personalization to packaging, we ensure everything is made with care and attention.
No matter the distance, we promise to always stay connected with you through honest communication and reliable support.